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Service Manager - South Korea

  • On-site, Hybrid
    • Pyeongtaek, Gyeonggi, South Korea
    • Dongtan
    +1 more
  • NFI South Korea

Job description

About Nearfield Instruments

Nearfield Instruments (NFI) is a fast-growing high-tech scale-up. We design, develop, integrate, market, and service advanced metrology systems. Our solutions enable the world’s leading semiconductor manufacturers to improve production yields and enhance the functionality of their microchips, supporting smaller and more powerful consumer technologies.

We bring together highly creative minds in science and engineering to develop a unique, high-throughput Scanning Probe Microscopy solution. With a strong and expanding presence in South Korea, including Pyeongtaek and additional locations such as Dongtan, we are continuously strengthening our regional footprint to better support our customers and operations.


The Role

As Service Manager South Korea, you will lead and scale our local service operations, ensuring world-class support to our customers. You will be responsible for building a strong service organization, driving operational excellence, and maintaining high system performance in the field.

In this role you work closely with global Service, Engineering, and Operations teams. You will play a critical role in strengthening customer relationships and supporting business growth in one of our most strategic markets.

Key Responsibilities

  • Lead, coach, and expand the South Korea service team (Field Service Engineers and support staff)

  • Act as the primary escalation point for complex technical and customer issues

  • Ensure high system uptime and customer satisfaction through proactive service management

  • Develop and implement service processes, KPIs, and continuous improvement initiatives

  • Coordinate installations, maintenance, and upgrades of advanced metrology systems

  • Collaborate closely with global teams to ensure alignment on service strategy and execution

  • Build and maintain strong relationships with key customers and stakeholders

  • Drive optimization of spare parts pricing and logistics

  • Engage in strategic discussions with customers on service contracts

  • Support the Country Manager in scaling local operations and service capabilities

Job requirements

Your Profile

  • Bachelor’s or Master’s degree in Engineering (Electrical, Mechanical, Physics, or related)

  • Proven experience in semiconductor equipment service or support environments

  • Experience in leading or mentoring technical service teams

  • Strong understanding of semiconductor manufacturing and customer environments

  • Ability to troubleshoot complex technical systems and manage escalations effectively

  • Strong communication and stakeholder management skills

  • Fluent in Korean and English

  • Strong analytical and strategic skills

  • Willingness to travel within South Korea and occasionally internationally

 

What We Offer

  • A key leadership role within a fast-growing deep-tech company

  • The opportunity to shape and scale service operations in a strategic market

  • A collaborative and international working environment

  • Competitive compensation and benefits package

  • Long-term career development within a rapidly growing organization

 

On-site, Hybrid
  • Pyeongtaek, Gyeonggi, South Korea
  • Dongtan
+1 more
NFI South Korea

or

Recruitment, consultancy and/or other agency?

We appreciate the interest, but we source all our candidates directly. We understand that you as an intermediary want to present candidates to our interesting positions. This is not how we have structured our recruitment.

This means that all profiles offered to Nearfield Instruments will be treated as direct applications. Unless we have explicitly agreed otherwise.

Equal Opportunity & Accessibility

Nearfield Instruments is committed to creating an inclusive and accessible workplace. We welcome applicants with disabilities and will provide reasonable accommodations to ensure a fair recruitment process. If you require any accommodations during the application, interview, or selection process, please let us know by contacting recruitment@nearfieldinstruments.com

Export Control & Eligibility Requirements

Please note that certain roles within our organization are subject to export control regulations. Employment is contingent upon the candidate being eligible to access controlled technology, systems, or customer environments in accordance with applicable laws and regulations. Business demands may require Nearfield Instruments to proceed with candidates who are immediately eligible to access controlled technology.

Travel Requirement Disclaimer

Candidates must be willing and able to travel domestically and internationally and can be an essential requirement for certain roles. Travel frequency may vary depending on business needs and may include short-notice trips. Applicants should ensure they can meet applicable travel, visa, and entry requirements where relevant.

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